Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unwashed, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

Pre-Order Items Pre-order items are final sale unless the item arrives damaged or defective. Because pre-orders are produced in limited quantities, we are unable to accept returns or exchanges on these items.

To Start a Return Contact us at thecozykottage@gmail.com. Returns must be sent to: 6319 95th St NE, Marysville, WA 98270. Items sent back without first requesting a return will not be accepted.

Damages & Issues Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect so we can make it right.

Non-Returnable Items Sale items, gift cards, and Kottage VIP Memberships are final sale and cannot be returned or refunded.

Exchanges To exchange an item, return the original and place a new order once your return is accepted.

Refunds Once your return is received and inspected, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days.

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